Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

2025 Awards Case Study: Transforming public sector insights at HGS

Published on 26 June 2025

2025 Awards Case Study: Transforming public sector insights at HGS

Steven Davison has been with HGS (Hinduja Global Solutions) for nearly 20 years. He started as a telephonist and worked his way up to leadership roles. Now, he’s on the insights team. He draws on his operations background to analyse and enhance data processes for clients in the public sector. His journey has been one of learning and growth. He adapted his experience to a new role that required him to enter the world of data and insights.

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