Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level.

Published on 26 June 2025

2025 Awards Case Study: Building a global planning team that works

OVO set out to deliver their vision to become a Forecasting & Planning centre of excellence which would enable them to move onto the next stage of their evolution, to support this they weren’t just looking for a supplier—they were looking for a true partner.

The search for the right partner took them across India, where they met with multiple suppliers. But in Mumbai, something clicked. Firstsource stood out not just for their impressive credentials but because they felt human. From the moment OVO walked through the doors, there was warmth, transparency, and a genuine connection. It was clear this wasn’t just another business transaction; it was the beginning of a strong working relationship.