Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 25 June 2025

2025 Awards Case Study: Transforming data into decisions

When Manikanth Sikha joined Firstsource, he stepped into a world where data was everywhere, but meaningful insights were hard to find. As a manager in the Business Excellence and Reporting team, his job was to change that. Over the past two years, he has helped shift the organisation from manual, Excel-based reporting to a more streamlined, automated system using Power BI. It hasn’t been easy, but the results speak for themselves.