Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 24 June 2025

2025 Awards Case Study: Making workforce planning work

When Berengere Drevet joined eBay’s planning team, she didn’t arrive with a specialist background in workforce planning. What she had was a sharp mind and a deep understanding of customer experience. She was also curious about how to improve things. That curiosity soon turned into action, and before long, she was making changes that were too impactful to ignore.