Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 19 June 2025

2025 Awards Case Study: Driving real change

When the Operational Excellence team at Aldermore Group came together, they weren’t starting from scratch. But, it sometimes felt that way. The organisation faced a tough time. There were big leadership changes, and they hadn’t invested enough in people and processes. The idea of transformation was met with scepticism, even anxiety. Change was something that had happened to people, rather than something they had been part of shaping.