Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 25 June 2025

2025 Awards Case Study: Creating real change, one step at a time

Matt De Graw isn’t the kind of leader who chases recognition. He’s the kind who focuses on his team, on solving problems, and on making things better—one step at a time. Over the past two years, his work at eBay has turned what was once an overlooked area into a key part of the business. And he’s done it not by shouting about change, but by quietly making it happen.