Incorporate all relevant data, using statistical and expert methods to produce the best possible predictions. Further your knowledge about what performs best for your problems.
Published on 21 March 2024
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
Operational readiness: managing volatility on Page 9.
You can download a copy of the 2024 Best Practice here.
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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
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