2025 Best Practice Guide
Raising Standards

Forecasting & Analysis Modules

Incorporate all relevant data, using statistical and expert methods to produce the best possible predictions. Further your knowledge about what performs best for your problems.  

2025 Awards Case Study: Small changes, big impact

Published on 19 June 2025

2025 Awards Case Study: Small changes, big impact

The Planning Team at Leeds Building Society knows that even small, thoughtful changes can make a big difference. With just seven people, they manage planning for six operational areas, including the busy contact centre, where over 136 colleagues handle 660,000 calls a year.

Read more

Comments (0)Number of views (226)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print