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2025 Awards Case Study: Driving real change

Published on 19 June 2025

2025 Awards Case Study: Driving real change

When the Operational Excellence team at Aldermore Group came together, they weren’t starting from scratch. But, it sometimes felt that way. The organisation faced a tough time. There were big leadership changes, and they hadn’t invested enough in people and processes. The idea of transformation was met with scepticism, even anxiety. Change was something that had happened to people, rather than something they had been part of shaping.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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