Jet2 Holidays’ overseas customer helpers (in-destination representatives) in Europe used spreadsheets to manage their schedules. It was clunky, inconsistent, and time-consuming. Each destination had its own methods. This meant no central visibility, no easy shift adjustments, and no way to ensure everyone was in the right place at the right time. Jet2 wanted to centralise workforce planning. They needed a solution to manage their expanding operation’s complexity. That’s where Peopleware came in.

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