Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Published on 26 June 2025

2025 Awards Case Study: How implementation of Calabrio and AWS transformed customer service

When SVL and Trainline began their partnership, neither expected how much it would grow. It wasn’t just about new technology. It was about changing how Trainline worked. The goal was to improve efficiency and create a better experience for employees and customers.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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