2025 Best Practice Guide
Raising Standards

Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

2025 Awards Case Study: Enabling a seamless CRM transformation

Published on 19 June 2025

2025 Awards Case Study: Enabling a seamless CRM transformation

Rolling out a new system across an entire company is no small feat, especially when it hasn’t been done in 20 years. But that’s exactly what the Loop Dynamics Training Team at Yorkshire Water took on. Their challenge? Introducing Microsoft Dynamics CRM to more than 500 people while keeping everyday operations running smoothly.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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