2025 Best Practice Guide
Raising Standards

Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

2025 Awards Case Study: Curiosity, collaboration, and patience

Published on 19 June 2025

2025 Awards Case Study: Curiosity, collaboration, and patience

The Agency Operations Development Team aimed to boost efficiency at NFU Mutual Agencies. They knew it wouldn’t happen overnight. They were driven by a desire to truly understand how their business worked at a granular level. They knew that a company with over 300 locations and a self-employed agency network needed more than good intentions for real change. It required data, insights, and the ability to act on them.

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Best Practice Showcase Session

Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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