Learning Academy Box Sets

Take the opportunity to gain accreditation in a specific subject. Our Box Sets are groups of related modules that help you focus your learning. The full box set cost includes your accreditation. To complete accreditation, you need to watch all the modules and send an email to accreditation@theforum.social to describe what you have taken from the modules and how you have applied these in your role.
Each Box Set costs £325 +VAT. (Free to anyone on an Assisted Learning Pathway). Click on the descriptions below to book your place now.

Student takeaways

One of our members from Lifeplus completed the Capacity Planning, Budgeting & Forecasting box set these are the headline takeaways:
- A small impact in your field can have a good effect higher up in the ranks at board level i.e. matching up with a higher strategic objective

- Planning teams need to collaborate with other areas/organisations, engage stakeholders

- Increase Operational effectiveness - As a team, we have vastly increased our communication channels

- Improve and manage the flow of your data cycle and version control

- Long Term: Financial and Budget Planning – Operational: Drives capacity, scenario planning, and risk

- In the middle of a transformation/plan, the challenges are still there, and targets not being met --> this must lead to evolving the approach to capacity and demand

- Improve the quality of the data, focussing on what/why/how, determine what happened to the customer base

- Demonstrating Value and ROI – benefits achieved, costs avoided, risks avoided

Published on 20 December 2022

Box Set: Engagement

Watch at Your Own Pace

The Modules

Introduction To Stakeholder Management
This module covers:

Introduction to stakeholder mapping, emphasising its importance in communication and decision-making in call and contact centres.
Exploring the challenges, including dealing with the "Highest Paid Person's Opinion" (Hippos) in meetings and strategies to influence them.
A three-step method for prioritising stakeholders by identifying them, assessing their influence and interest, and tailoring communication accordingly.

Understanding People (Including How To Say No)

This module covers:
Techniques for understanding people, building relationships, improving collaboration, and enhancing influencing skills.
The importance of saying no and understanding mindset (limited vs. unlimited).
An introduction to seven meta-programs based on intrinsic values and how they influence decision-making and communication styles.

Principles Of Persuasion

This module covers:
Exploring persuasion and its key principles and tools.
Understanding the six key principles of persuasion: reciprocity, consensus, authority, consistency, liking, and scarcity.
Highlighting key persuasion techniques and providing an influencing toolkit for successful persuasion.

Communication Planning
This module covers:

Creating an effective communication plan to deliver the right information at the right time.
Emphasising the importance of continuous practice and improvement in communication.
Highlighting the significance of clear objectives, understanding the audience, and selecting appropriate communication methods.

Influencing Skills
This module covers:

Introduction to key influencing skills, emphasising the importance of ethical influence over manipulation.
Explanation of the spectrum of influence, from influence to coercion, highlighting the negative aspects of coercion.
Overview of stakeholder mapping, different communication styles, and engagement levels in communication.

The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.