Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 20 July 2021

Transformation & Partnership in technology and operations

Watch on-demand videos

This is your chance to learn from Awards finalists from the partner awards: Hoist Finance & Aspect, and Capquest & Noble Systems. Understand more about what’s happening in other organisations and sectors. Hear more about how they achieved their success.

See how the right partners can enable unprecedented transformation in the business and agility in responding to the need for rapid change, such as in the pandemic?
Learn about the role of planning, analytics and techniques like gamification to help leaders and managers motivate and develop people.
See how collaboration and trusting relationships enable rapid, agile responses in times of change and uncertainty.

Understand more about what’s happening in other organisations and sectors.

Noble Systems worked with Capquest to transform performance culture, as well as resource planning, with ROI in 8 months. Their deployment of gamification is exceptional in how they motivate and develop people.

A wider operational transformation is the focus for Hoist Finance and Aspect. An ambitious roll out of a new pan-European omni-channel platform, was accelerated into a few weeks, to support working from home with lockdown. This huge logistical challenge was overcome by an exceptionally close and collaborative relationship, with mutual positive challenge and trust.

In the Transformation Awards, a host of approaches at Hoist Finance have engaged people and supported colleague wellbeing, from speech analytics to resourcing strategies, including a wonderful, virtual, pan-European “Eurovision Contact Centre Contest”. Take a moment to look at their ward finalist video before this session as there is much to learn.