Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Free Webinar: The behavioural science of turning insights to action in partnership with Sabio

Published on 28 July 2022

Free Webinar: The behavioural science of turning insights to action in partnership with Sabio

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Event date: 28/07/2022 12:00 - 13:00 Export event

We are not short of data when it comes to managing contact centres. But how do we best translate data into action? What do we really mean by insights? And how do we embed the right behaviours within our teams? Join this session to learn about the power of people data and how to best drive ownership and change within your teams

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