Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Best Practice in Quality & Improvement Assisted Learning Pathway

Published on 27 November 2022

Best Practice in Quality & Improvement Assisted Learning Pathway

Virtual Learning

Event date: 03/03/2025 13:00 - 07/03/2025 14:30 Export event

Put customer experience at the heart of a positive performance and development culture for colleagues and learn new approaches to driving improvement in your role. This course is for professionals, who want to make a tangible difference over the coming year, by changing or establishing robust frameworks for quality and improvement, based on proven methods.

  • Kick off with a virtual learning week, with the option to watch some pre-recorded videos in advance, to spread the workload.  
  • For the following months, you dig deeper, with our online learning modules and dedicated tutors for every cohort.
  • Gain professional accreditation and a completion certificate at the end of the programme.
  • All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Assisted Learning Pathway

  • Kick off with a virtual learning week, 1-2 hours each day.  
  • For the following months, you dig deeper, opting in to as much support as you require: specialist online learning modules, videos or case studies and discussion, with dedicated tutors for every cohort.
  • Join us for final workshop at the pathway end, where you come together as a group for further training, to crystallise your new network and plan the next stage of your development journey.
  • Gain accreditation and a certificate at the end of the programme, if you opt in to the full programme of learning, with a Certificate of Commendation for those who achieve outstanding results!
  • All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Through the programme, you will:

  • Learn how to put customer experience and quality at the heart of your operating model & culture.
  • Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work.
  • Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change.
  • See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.

Price
Price £1295
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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Categories: The Quality & Customer Experience Forum, Workshops, ALP Best Practice in Quality & Continuous Improvement

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