Thursday 16th March, 14:00 - 15:30
In this session of the network group we will discuss recognising & maximising the value of Knowledge Management and what is stopping us?
There will also be a chance for you to ask questions to support you with your own challenges.
This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.
We send Outlook invites for these groups so your email will be shared with other members of the group.