2023 Best Practice Programme
The Forum launched our 2023 best practice programme, which includes: virtual networking, learning from our award finalists and our conferences.

Virtual Network Groups

Our professional community is a unique, safe place to meet and share best practice. Join our network groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below. Don't worry if you cannot make one of the meetings we will keep you involved in future dates. Or you can register for more than one group here. 

Find out about the Leadership network
Digital Channel Planning

Published on 01 April 2020

Digital Channel Planning

Event date: 16/03/2023 10:30 - 12:00 Export event

Thursday 16th March, 10:30 - 12:00

In this session we will look at how can we identify where to focus our efforts. Where do digital channels add value and where do they create contacts?
There will also be a chance for you to ask questions to support you with your own challenges.


This group is designed to bring together open-minds to discuss key planning principles and how we can design a customer friendly journey that is sensibly resourced for: email, website self-serve, apps, live-chat and messaging.

We send Outlook invites for these groups so your email will be shared with other members of the group.

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