Thursday 16th March, 10:30 - 12:00

In this session we will look at how can we identify where to focus our efforts. Where do digital channels add value and where do they create contacts?
There will also be a chance for you to ask questions to support you with your own challenges.

This group is designed to bring together open-minds to discuss key planning principles and how we can design a customer friendly journey that is sensibly resourced for: email, website self-serve, apps, live-chat and messaging.

We send Outlook invites for these groups so your email will be shared with other members of the group.