Virtual & Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free member networking events to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead, as space is limited and they can fill up fast.

Book the virtual events listed below or contact us if you would like an event near you once travel restrictions are lifted. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands.


Virtual Networking Group for Planning

11th May 2021, 15:00 - 16:30

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

11th May 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Rail Industry

11th May 2021, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

12th May 2021, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

For the next few meetings, different teams will demonstrate how they use their tools and software so we can share and learn from each other. In this session the team from L&G will show how they use eg Verint.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group For Quality & Improvement

12th May 2021, 15:00 - 16:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Sponsored by:

Virtual Networking Group for Analytics & Power BI

13th May 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

13th May 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group For Branch & Retail

25th May 2021, 10:00 - 11:30

This networking group is designed for those who are planning for branch or retail operations, bringing together different companies to discuss current challenges, new ideas and solutions. 

Virtual Networking Group for Insight & Reporting

13th July 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Planning

13th July 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Rail Industry

13th July 2021, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

14th July 2021, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

For the next few meetings, different teams will demonstrate how they use their tools and software so we can share and learn from each other. 

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Analytics & Power BI

15th July 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

15th July 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group for Insight & Reporting

12 October 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Planning

12th October 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Rail Industry

12th October 2021, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

13th October 2021, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

For the next few meetings, different teams will demonstrate how they use their tools and software so we can share and learn from each other. 

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Analytics & Power BI

14th October 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

14th October 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved - theforum.social