Virtual & Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free member networking events to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead, as space is limited and they can fill up fast.

Book the virtual events listed below or contact us if you would like an event near you once travel restrictions are lifted. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands.


Virtual Best Practice Day for Quality & Customer Experience

9th June 12:45-16:30

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. We will host this virtually on Zoom. 

This is the chance to meet and learn from all 6 finalists in the National Quality Best Practice Team Awards. Before the day, you get the chance to review short videos on YouTube, for all 6 teams. Then, on the day 
 - You get to talk to key players involved in making this happen, to draw out the learning and ask your own questions
 - We break into network groups, sharing experiences and digging deeper on key topics of interest 
 - We end the day by sharing key learning and learn about the issues we are working on, which can be the focus on future national networking events 

Virtual Planning Networking Group: COVID-19 Exit Plan

16th June, 10:30 - 12:00

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. This is a opportunity to Bring together the Planning community to provide a share environment to share and learn. We will host this virtually.

The topic for this event is: COVID-19 Exit Plan

Virtual Planning Networking Group: Workforce Strategy & Operating Models

23rd June, 10:30 - 12:00

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. This is a opportunity to Bring together the Planning community to provide a share environment to share and learn. We will host this virtually.

The topic for this event is: Workforce Strategy & Operating Models

Virtual networking group for back office and processing operations

23rd July 13:30 – 15:00

This is  the change to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

This group follows our Virtual Site Visit on 25th June to see the transformation in the back office at Legal & General – come to both if you can!

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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