Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free regional networking events for members to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead. These are poplar events, they fill up fast. Often hosted by members, space is limited.

Book the events listed below or contact us if you would like an event nearer you. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands. Networking across Europe is possible where there is sufficient interest.  


Planning Networking Group (Scotland)

29th January 2020, Edinburgh

This event is now FULL. If interested please email events@theforum.social and we can add you to a waitlist.

Join this local Scottish networking group hosted by our member organisation ATOS and discuss challenges, different approaches and solutions for successful change. Hear from our hosts on its CX Lab and recent award-winning case study from ECCCSA Silver Award for Best Medium Contact Centre. In addition to open networking, we will be discussing the biggest changes over the past 20-years and how to prepare for change in the next 20-years?

Quality Networking Group (North)

5th March, Rochdale

This is the chance to network, share experiences  and work together on key issues. The group will be for professionals in Quality or Customer Experience teams, and the topics for discussion are up to you.

Quality Network Group (London)

Thursday 29th March 2020 near London Bridge Station

This is the chance to network, share experiences and work together on key issues. The group will be for professionals in Quality or Customer Experience teams and the topics for discussion are up to you.

National Best Practice Day for Quality & Customer Experience

June 9th 2020, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Engage with and help shape our new best practice framework for quality & customer experience
 - Hear from the winners of the Quality Team of the Year and other organisations
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

National Best Practice Day for Back Office

25th June 2020, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Learn about and engage with the best practice framework for planning and insight in the back office 
 - A unique chance to meet with key stakeholders in the back office transformation at Legal & General 
 - Hear from organisations about how they have transformed their back office operation and the challenges they overcome
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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