Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Our Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 

2024 Best Practice Showcase (In-Person)

Thursday 27th June 2024, Principal Hotel, York

Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”.
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.

2024 Best Practice Showcase (Virtual)

2nd - 4th July 2024

Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”.
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.

2024 Autumn Conference #RaisingStandards (Virtual)

14th - 18th October 2024

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2024 Autumn Conference #RaisingStandards (In-Person)

Tuesday 5th November 2024, Delta by Marriot - Nottingham Belfry Hotel

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Free Webinar: A culture is only as strong as its weakest leadership from Rising Vibe

Published on 28 June 2021

Free Webinar: A culture is only as strong as its weakest leadership from Rising Vibe

Watch at your own pace

Your organisation is passionate and committed to creating a high performing culture. You invest in your people, and focus on leadership development to grow both the business and nurture your talent. BUT. All it takes is one leader who is not role modelling, leading by example or walking the walk to blow it up. Unfortunately we are hard-wired to scan for danger and look for threat on a ratio of 5:1. In simple terms this means it takes 5 effective leadership interactions to negate the impact of just one ‘weak’ leadership interaction. 

‘Weak leadership’ at Rising Vibe focuses on behaviour, actions and inaction in a leadership role. We are not referring to the human being behind the job title. Examples of Weak Leadership are: 

  • Demonstrating either aggressive or passive behaviour instead of assertive
  • Demanding change, but not changing themselves ·Focused purely on results without considering human needs or showing empathy 
  • Focused purely on human needs and empathy without considering results 
  • Blaming and making excuses rather than role modelling accountability 
  • Refusing to be open to feedback and challenge 
  • Hiding behind hierarchy 
  • Being closed to an alternative way or an alternative view 
  • Avoiding the conversations that matter 

Learn how to uncover, address and resolve the weak leadership in your organisation. And remember – we don’t know what we don’t know. Some leaders have never been told the impact they have. Some know, choose to ignore it and are never challenged. 
 

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