2025 Best Practice Guide
Raising Standards

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

2026 Summer Best Practice Showcase (In-person)

Thursday 25th June 2026, Queens Hotel, Leeds

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Free Webinar: A culture is only as strong as its weakest leadership from Rising Vibe

Published on 28 June 2021

Free Webinar: A culture is only as strong as its weakest leadership from Rising Vibe

Watch at your own pace

Your organisation is passionate and committed to creating a high performing culture. You invest in your people, and focus on leadership development to grow both the business and nurture your talent. BUT. All it takes is one leader who is not role modelling, leading by example or walking the walk to blow it up. Unfortunately we are hard-wired to scan for danger and look for threat on a ratio of 5:1. In simple terms this means it takes 5 effective leadership interactions to negate the impact of just one ‘weak’ leadership interaction. 

‘Weak leadership’ at Rising Vibe focuses on behaviour, actions and inaction in a leadership role. We are not referring to the human being behind the job title. Examples of Weak Leadership are: 

  • Demonstrating either aggressive or passive behaviour instead of assertive
  • Demanding change, but not changing themselves ·Focused purely on results without considering human needs or showing empathy 
  • Focused purely on human needs and empathy without considering results 
  • Blaming and making excuses rather than role modelling accountability 
  • Refusing to be open to feedback and challenge 
  • Hiding behind hierarchy 
  • Being closed to an alternative way or an alternative view 
  • Avoiding the conversations that matter 

Learn how to uncover, address and resolve the weak leadership in your organisation. And remember – we don’t know what we don’t know. Some leaders have never been told the impact they have. Some know, choose to ignore it and are never challenged. 
 

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