Best Practice Events & Site Visits

We facilitate site visits and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Due to the current situation, we are turning our Best Practice Site visits into a virtual experience. More information is available on each visit below. Just click on Read More.
 

Planning & Insight: The Heart Of An Improvement Culture At Three Ireland

Published on 03 June 2020

Planning & Insight: The Heart Of An Improvement Culture At Three Ireland

Virtual Site Visit, held on 3rd June 2020

Watch the recording of the Virtual Site Visit presentation.

Planning & insight: the heart of an improvement culture at Three Ireland

Empowerment and ownership has given analysts confidence to work in a new way with stakeholders across the business, build new solutions and improve forecast accuracy.

Summary
An empowering innovation culture is driving significant and sustainable change at Three Ireland, based on a core value ‘one team’. It’s a great place to work, where anything seems possible and a simple development can have huge impact when passionate people pull together. A collaboration by Planning & Capability Transformation teams, 3 Cal is establishing a culture of planning ahead — seamlessly building on their award-winning real-time model to focus earlier in the planning cycle. It is now used across the business to plan activity with customer or colleague impact and has helped reduce forecast variance (from 20% to 2.5%) because activity is visible and built into the plan. Engaging with the operation, including Tech Mahindra in Mumbai, built ownership and embedded changes in the culture, so that everyone now better understands the impact of their activities on customers.

Results

  • Internal NPS for Planning at +92
  • Deviation from forecast cut from 20% to 2.5%
  • Saving €10k per month in costs of overstaffing to deal with volatility
  • NPS remained at +80 despite going through a huge transformation programme
  • Fewer surprises means less need to reforecast or reschedule, freeing time in planning for value adding activities

This story shows the importance of engagement and development for continuous improvement in planning and support teams. Three Ireland are also entering the Best Practice Team Awards for Planning and the supplier client/award for their work with Tech Mahindra.

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