Best Practice Events & Site Visits

We facilitate site visits and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Due to the current situation, we are turning our Best Practice Site visits into a virtual experience. More information is available on each visit below. Just click on Read More.
 

Planning As A Strategic Capability For The Business At Sky

Published on 18 June 2019

Planning As A Strategic Capability For The Business At Sky

Virtual Site Visit 18th June 09:15

Your chance to meet our Innovation & Transformation finalists, Sky, who are continually innovation and improving how their planning team works to bring clear value and benefit for the business.

Planning as a strategic capability for the business at Sky

See how ‘inspired experts’ in the Sky Planning Team drive innovation in planning, to bring strategic value to the business and make life better for customers and colleagues.

Summary 
Sky considers 2019 to have been a vintage year for the organisation. Customer numbers, sales and profitability have all shown material increases and the Planning Team are at the heart of these impressive results. A strong commercial intellect coupled with a thirst for innovation, which puts people and customers at the forefront of their thinking, makes the team pivotal to the success. No longer just about operational efficiencies, this team is helping to shape the future strategy of the business. They run many concurrent projects, such as automation with robotics and apps, reducing customer effort and improving colleague work-life integration. Freedom to innovate, test, fail fast and learn is central to the team’s culture, whilst their career pathways programme provides inspiration and development for their own people. 
 

Results 

  • 15% improvement in NPS 
  • 12% point increase in revenue year on year 
  • 12% points increase in profitability 
  • Time in the IVR nearly halved 

This story is inspiring for all planning teams, demonstrating how a huge organisation across multiple sites can continue to evolve with an employee focused plan. Never resting, always seeking new ways and pioneering new approaches. Sky are also entering the Best Practice Team Awards for Planning.

Outline Agenda

09:15   Introductions: Forum introduction and a quick introduction from everybody present

09:30   Finalist Story: The finalist shares their story in a presentation

10:00   Invisible IVR & Customer Routing - Meet the team: Speak to those involved about how they have delivered 

10:20   Automation for Planning - Meet the team: Speak to those involved about how they have delivered 

10:40   Career Pathways for the Planning Team - Meet the team: Speak to those involved about how they have delivered 

11:00   Break

11:15   Networking & Discussion: A chance for delegates to reflect and seek advice from the finalists

12:15   Takeaways & Next Steps: What have you taken from this session? What will you do differently?

12:30   Close

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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