Your chance to meet our Innovation & Transformation finalists, Sky, who are continually innovation and improving how their planning team works to bring clear value and benefit for the business.
Planning as a strategic capability for the business at Sky
See how ‘inspired experts’ in the Sky Planning Team drive innovation in planning, to bring strategic value to the business and make life better for customers and colleagues.
Sky considers 2019 to have been a vintage year for the organisation. Customer numbers, sales and profitability have all shown material increases and the Planning Team are at the heart of these impressive results. A strong commercial intellect coupled with a thirst for innovation, which puts people and customers at the forefront of their thinking, makes the team pivotal to the success. No longer just about operational efficiencies, this team is helping to shape the future strategy of the business. They run many concurrent projects, such as automation with robotics and apps, reducing customer effort and improving colleague work-life integration. Freedom to innovate, test, fail fast and learn is central to the team’s culture, whilst their career pathways programme provides inspiration and development for their own people.
- 15% improvement in NPS
- 12% point increase in revenue year on year
- 12% points increase in profitability
- Time in the IVR nearly halved
This story is inspiring for all planning teams, demonstrating how a huge organisation across multiple sites can continue to evolve with an employee focused plan. Never resting, always seeking new ways and pioneering new approaches. Sky are also entering the Best Practice Team Awards for Planning.
09:15 Introductions: Forum introduction and a quick introduction from everybody present
09:30 Finalist Story: The finalist shares their story in a presentation
10:00 Invisible IVR & Customer Routing - Meet the team: Speak to those involved about how they have delivered
10:20 Automation for Planning - Meet the team: Speak to those involved about how they have delivered
10:40 Career Pathways for the Planning Team - Meet the team: Speak to those involved about how they have delivered
11:15 Networking & Discussion: A chance for delegates to reflect and seek advice from the finalists
12:15 Takeaways & Next Steps: What have you taken from this session? What will you do differently?
Book your place
To book your place complete the form below using your work email