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Published on 18 October 2023

Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards

The Sensée team comprises over 200 home-based advisers who handle health enquiries for Bupa customers. This covers everything from detail changes to conducting assessments of customer conditions against eligibility criteria, and booking treatments. The team also assists with Bupa Mobile App & website queries via webchat, email and phone.

Business partners for 7 years, the Sensée and Bupa relationship is not just longstanding but possibly the most mature outsourcing relationship in the UK work-from-home/hybrid space.

The annual Northern Awards is a celebration of contact centre excellence for businesses operating in the North of England. Other winners at the 2023 Awards were Ageas, BT, EE, Foundever, IAG Loyalty, Motability Operations, NFU Mutual, Proximo Group, RAC Motoring Services, Shared Services Connected Ltd, and Verastar Ltd. The event was organised and operated by the Northern Contact Centre Forum, a networking organisation that supports contact centres right across the North of England.

“We are extremely proud of the hard work and dedication of the Bupa homeworking team and delighted that their achievements have been recognised with this Award” said Paul Whymark, Chief Operating Officer, Sensée.

ends

About Sensée

Sensée is the UK’s only pure-play contact centre outsourcing company with a 100% at-home employed workforce. With our 15+ year know-how in sourcing nationwide the cream of the crop, we provide award-winning ‘talent on tap’ to the UK’s most beloved brands. Sensée’s technology division Cloudworks, provides Hybrid Working innovations on a true cloud SaaS basis for contact centre operators to optimise their hybrid workforces’ wellbeing, productivity and engagement. These solutions are TeamTonic® for micro-staffing and self-rostering of hybrid resource; and LiveDesk™ to bring together distributed workers in one web app so they access the same real-time information, support and care, wherever they work from -and whomever- they work for. By eliminating the daily commute, as well as creating sustainable careers for people anywhere that have a need or desire to work for home, Sensée's is a social instrument for positive change by helping create sustainability for our planet and communities.

For further information contact:

Michael Gray
tel: +44 (0)7785 705587
e-mail: michael.gray@sensee.co.uk

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