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Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

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Partner Webinar: Is Automation and AI Taking Over the Call Centre?

Published on 31 March 2023

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

There is no denying the AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centres can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX?  

In this webinar, Alvaria AI and automation experts will share: 

  • Introduction to automation, AI and collaborative intelligence 
  • The impact on CX 
  • Areas contact centres are investing in and why 
  • Success stories from real customers 

Register now to save your seat!

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Author: Leanne McNamee

Categories: Library, Partner News

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team