Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges.

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Published on 20 December 2022

Box Set: Engagement

Watch at Your Own Pace

The Modules

Introduction To Stakeholder Management
This module covers:

Introduction to stakeholder mapping, emphasising its importance in communication and decision-making in call and contact centres.
Exploring the challenges, including dealing with the "Highest Paid Person's Opinion" (Hippos) in meetings and strategies to influence them.
A three-step method for prioritising stakeholders by identifying them, assessing their influence and interest, and tailoring communication accordingly.

Understanding People (Including How To Say No)

This module covers:
Techniques for understanding people, building relationships, improving collaboration, and enhancing influencing skills.
The importance of saying no and understanding mindset (limited vs. unlimited).
An introduction to seven meta-programs based on intrinsic values and how they influence decision-making and communication styles.

Principles Of Persuasion

This module covers:
Exploring persuasion and its key principles and tools.
Understanding the six key principles of persuasion: reciprocity, consensus, authority, consistency, liking, and scarcity.
Highlighting key persuasion techniques and providing an influencing toolkit for successful persuasion.

Communication Planning
This module covers:

Creating an effective communication plan to deliver the right information at the right time.
Emphasising the importance of continuous practice and improvement in communication.
Highlighting the significance of clear objectives, understanding the audience, and selecting appropriate communication methods.

Influencing Skills
This module covers:

Introduction to key influencing skills, emphasising the importance of ethical influence over manipulation.
Explanation of the spectrum of influence, from influence to coercion, highlighting the negative aspects of coercion.
Overview of stakeholder mapping, different communication styles, and engagement levels in communication.

The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.