Phil Anderson

Phil Anderson

Phil Anderson is Director at The Forum leading our strategy of building a best practice community of professionals and raising standards in customer operations.
Joining The Forum in late 2010, Phil has grown through a number of roles which have all be focused on the design, delivery and development of best practice. Crucial to this role is speaking to our members to understand their challenges and areas of focus to ensure we can tailor our support and helping people to learn, share and ultimately transform.
Beginning his career in Contact Centres in 1999, working at Gold Medal Travel, Phil has been involved in all aspects of resource planning, data, analytics and insight and people management. Whilst at The Forum this experience has supported a number of project and professional service assignments in different industries like: Travel, Retail, Outsource, Insurance and Local Government.
Phil believes that a safe environment for learning and an open to all/friendly community are central for people to grow both professionally and personally. 

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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