Innovation & Transformation Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

Richard Laidlaw

Published on 04 September 2019

Richard Laidlaw

Richard Laidlaw, Head of Operational Supports at Sainsbury’s Bank & Argos Financial Services

He has over 20 years’ experience in leading Contact Centre teams, relationship and change management and leading key support functions cross companies such as RBS, Tesco Bank and now Sainsbury’s Bank.

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Author: Alison Conaghan

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