Awards Judging Panel 2021


James Brooks

James Brooks

Innovation Principal

Capita

Lorna Fretwell

Lorna Fretwell

Head of Planning

BGL Group

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Ian Gibson

Interim Ops Manager,

Maximus

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Company

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

Richard Moore

Richard Moore

Analytics Leader

Anglian Water

Nick Moule

Nick Moule

Head of Planning

Capita

Eoin Power

Eoin Power

Director of Planning

BT - EE

Zoe Smy

Zoe Smy

Lead Planning Manager

BGL Group

Leadership Forum

Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

National Conference November 6th 2019

National Conference November 6th 2019

Our National Planning, Insight and Quality conferences were co-located, a high value, action-oriented day of networking and knowledge sharing that is relevant to your job role, whether an analyst or a leader. Catch up on the Keynote videos and session presentation slides by clicking read more.

This highly-rated event is far more than just a conference.

- New ideas and techniques to take back into your organisation
- Great ways to benchmark, develop new ideas and network with fellow professionals
- An exceptional blend of stimulating speakers and practical workshops
- Learn first-hand from practitioners and business leaders across many different sectors

David Vernon

David Vernon

Snr WFO Solutions Consultant 

Aspect

Customer Strategy & Planning 2020

Customer Strategy & Planning 2020

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social