Pipkins

Pipkins

Contact: Jeremy Gardner 

Pipkins
116 Green Arbour Road
Thurcroft
Rotherham
S66 9ED
 
(t) +44 (0) 1709 709800
(e) jeremy.gardner@pipkins.com
(w) www.pipkins.com

Pipkins has been at the forefront of workforce management systems development for over 30 years. Located in both the US and UK, Pipkins provides multi-media contact centres with the sophisticated forecasting, scheduling and self-service technology needed to deliver their customer service objectives despite the complexity of today's demanding marketplace.

Founded in the 1980s, Pipkins continues to pioneer workforce management technology. Focused solely on this specialist area, the company is able to innovate rapidly and direct its solutions to the changing needs of the contact centre.
 
Company's Product/Service 
Pipkins offers both hosted and premise based wfm solutions, along with implementation, training and support services of the highest quality. Many of Pipkins staff have extensive experience as workforce managers in the real world alongside in depth product and technical expertise.

Pipkins’ ‘Vantage Point’ provides answers to the most challenging contact centre forecasting and scheduling problems. With users from 30 to 30,000 agents, Vantage Point provides the power, flexibility, scalability, automation, monitoring, and self-service technology needed to manage all wfm activities of the contact centre.

Customer references
Pipkins has a rapidly expanding customer base in all areas, including banking, cable TV, catalogue sales, financial services, health care, hospitality, insurance, manufacturing, member associations, outsourcing, public utilities, publishing, retail distribution, travel, local and central government and telecommunications.

Customers include: L&Q Group, Thames Valley Police, Harrow Council, Genesis Housing, Durham County Council, Federal Express, QVC, Fife Council, Hyde Housing, HomeAway, Experian.

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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