The Customer Strategy & Leadership Forum 

Join our professional network for industry leaders. Work together to build a shared vision of how to raise standards, build effective teams and collaborate across functions to drive improvements.

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Join us in Manchester on Nov 5th for a high value day of networking and knowledge sharing that’s key to your job role. Focus on the challenges we face and look ahead to our 20th anniversary year as a community of professionals.

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Invest in learning and development for your teams, that is both relevant and affordable, with modular learning webinars from just £40pp and a choice of our famous public workshops and in-house programmes, across key areas of planning, analytics & insight.

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Open our resources portal to keep up-to-date with developments in key areas for strategy & leadership, from technology or planning to insight or customer experience. Resources for everyone and further materials when you use your member login.

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Become a member of our community, by joining our networking and best practice events, taking up a membership or learning academy package or join our benchmarking group and gain accreditation as a planning function.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email, call 0333 123 5960 or contact any of The Forum team.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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