Knowledge & skills training workshops

Ideal for those who enjoy interactive learning, these workshops can close skills or knowledge gaps, support strategic change and build a common focus. By applying the learning, teams build confidence and credibility in key areas that are fundamental to success. We will be adding more information about these courses soon.

Leadership, communication and influence

  • Coaching & Mentoring Workshop – practical knowledge & skills to develop people & raise performance
  • Time Management – take time out to build up your skills for making important things happen
  • Influence and Buy-in – essential engagement skills for influencing others and getting your ideas heard
  • Learning about Learning – fundamentals skills for all the team, for those preferring interactive learning
  • Executive Workshop – create a common leadership focus on opportunities for performance improvement

Planning & Resourcing

  • Planning Insights – for team leaders & planners to understand the key drivers of operational performance
  • Advanced Planning Techniques – models & methods to dig deep in forecasting & scheduling for all channels
  • Flexible Working Master Class – an in-house workshop linked to consultancy or a corporate project
  • Real Time Workshop – share best practice & take your approaches & framework to the next level
  • Back Office Planning Workshop – explore long range, waterfall & short-term models. Create a development roadmap
  • Operations Management – engage operational managers & team leaders for improvements in the back office
  • Analysis Techniques for Planners – take a look at the workshops for analysts in the section below
  • Advanced Forecasting – explore models & analysis techniques, such as decomposition, Poisson & EXCEL solver

Customer Experience, Quality & Insight

  • Team Manager Workshop – build confidence with numbers and understand key drivers of customer experience
  • Insight Master Class - skills & knowledge to move from reporting to insight. Develop value-adding tasks
  • Quality Master Class – skills & knowledge to help you roll out a new Quality Assurance Framework
  • Advanced Analysis Techniques - tools & methods to analyse data from multiple sources & present visually
  • Telling a Story with Numbers – inspiration and practical techniques for both analysts and planners
  • Customer Journey Mapping – learn practical tools and techniques that you can apply in your organisation

Build the capability within your teams to deliver key business changes

  • These one or two day workshops can be run on-site for your organisation or by sharing the workshop across organisations in a particular location (eg groups of local councils or housing associations)
  • Workshops can be undertaken as part of a change project or a team/individual’s development plan
  • Some are run as public workshops, contact us if you are interested in a topic not in the 2017 calendar
  • Workshops are interactive learning experiences; preparation and follow up work may be required
  • Supported or accredited learning pathways can be combined with workshops for maximum value
  • These topics address the needs of many roles – tell us if further topics
    could be added to our programme

Just contact 0333 123 5960 or email for further information and to discuss what is best for you.



Select the event below to see more detail

(c) Professional Forums Ltd 2000-2019
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit