Management Workshops

Research has shown that understanding and buy-in from front-line and senior managers is the essential foundation for effective resourcing. Our management workshops are tailored to your needs and targeted at three different groups within the organisation.

These one day and half-day workshops can be run in-house to make resourcing issues relevant and motivating for people managers as well as specialists. The real-time workshop is also offered as a public programme, where you meet people from other centres. We also offer materials that can be used by team leaders to take the core messages to your front-line call centre agents.

If you have any queries please cal 0333 123 5960 or email


Take a look at these articles, videos and links
Executive Insight workshop
In-house Education and Bespoke Support
Introduction to Planning: Resourcing and Planning Insights
Learning and Development
Make the Case for Training
Operational Efficiency in the Back Office
Training & Qualifications for the Data, Insights and Analytics community


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Advanced Cert
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