Innovation Awards

2019 Innovation Award Finalists

Previous winners and finalists

Enter the Customer Contact Innovation Awards

A great opportunity to gain external recognition for the hard work and success achieved by you and your team, the standard of these awards is sustained by rigorous assessment and participants often comment on how much they themselves have learned by the process of preparing information and being visited by our teams of assessors. We work with you every step of the way to help make sure your work is fully understood and fairly evaluated.

The initial nomination process is quick and easy; further commitment is only required after short-listing in December. Awards are presented at the Customer Strategy and Planning conference in April each year.

Register your interest now

Spend time now considering whether you or your colleagues can demonstrate the successful implementation of new ways of working that have made a demonstrable difference to the performance of a contact centre(s). Email us at or Contact us on 0333 123 5960 for further help or information.

Full Nomination forms by end of September

Initial nominations are quick and simple. Register your interest and email us the completed nomination form by 30th September. Our panel of judges review these during November and the shortlist announcement of the 2019 finalists will be made in mid-December. All the finalists will present at Customer Strategy and Planning held in April each year.

Further information in October and November

During October and we will require further information, based on judges questions from the nomination form. If you need longer, please ask in advance as we can then often adjust the visiting schedule. Guidelines will be given to finalists and 1:1 phone meetings set up. 

Judging visits commence January

Finalists will be visited in late January and throughout February. These visits usually take 4-5 hours and involve about 4 judges. We ask you to arrange meetings with key personnel and small focus groups of agents/team leaders.

Conference in April

The award winners are announced and presented with their awards at Customer Strategy and Planning. Each finalist takes part in a session during the conference, where we ask you to talk about the work you have undertaken. We will write up your case study in our annual Best Practice Guide and check this with you prior to publication. 

Best Practice visits in June and September

During June (unless specifically arranged for a later month), finalists host a 5-6 hour site visit for members and others, as part of our Best Practice Programme. In many cases a seminar format is proposed or site visits are combined with networking groups. Sometimes an online webinar is arranged.

Feel free to ask further questions

More detail is provided in the following pages, but we welcome your questions. Please feel free to contact us. 

Tel: + 44 (0)333 123 5960



2019 Innovation Award Winners

Anglian Water Insight
British Engineering Services
Capita Innovations
The Time and The Sunday Times
Innovation of the Year
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