Community Awards

Innovation Awards

2017 Finalists

Click below to read case studies for previous winners and finalists

  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • FCA Site Visit Agenda

    The Site Visit Agenda

    10:00 Arrivals, networking and introductions
    Introduction from The Forum and the FCA
    Before the visit, please can participants read the 4-page case study and watch the video of the conference presentation, so that the day builds on this.
    10:45
    (2x 60mins)
    Split into 2 groups (each participant covers both groups but in a different order)

    1. Voice of the Customer - how Customer Surveys drive action & Insight
    2. Quality Assurance - risk based approaches and engaging the team

    This will include the chance to talk with FCA representatives and offer group discussion time with other Forum members interested in the same issue.

    12:45 Buffet lunch and networking
    13:30 Meet with Senior Management. Q&A from the morning sessions.
    Meet with advisors and team leaders: group discussion on how to create an environment of trust and collaboration around performance, QA & VoC
    16:00 Formal close and time for individual questions if people want to stay for a short while


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    2017 Innovation Award Winners

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