Community Awards

Innovation Awards

2018 Finalists

Click below to read case studies for previous winners and finalists

FCA Site Visit Agenda

The Site Visit Agenda

10:00 Arrivals, networking and introductions
Introduction from The Forum and the FCA
Before the visit, please can participants read the 4-page case study and watch the video of the conference presentation, so that the day builds on this.
(2x 60mins)
Split into 2 groups (each participant covers both groups but in a different order)

1. Voice of the Customer - how Customer Surveys drive action & Insight
2. Quality Assurance - risk based approaches and engaging the team

This will include the chance to talk with FCA representatives and offer group discussion time with other Forum members interested in the same issue.

12:45 Buffet lunch and networking
13:30 Meet with Senior Management. Q&A from the morning sessions.
Meet with advisors and team leaders: group discussion on how to create an environment of trust and collaboration around performance, QA & VoC
16:00 Formal close and time for individual questions if people want to stay for a short while



2017 Innovation Award Winners

(c) Professional Forums Ltd 2000-2018