Innovation Awards

2019 Innovation Award Finalists

Previous winners and finalists

LV= Case Study 2015 - Homeworking: A flexible working culture

Who should attend? This session is for anyone who is considering homeworking as a solution or who has a homeworking solution in place but wants the chance to make improvements. Whether you are a leader, a planner, or in HR this session highlights the key ingredients of successful homeworking.

Learn how homeworking at LV= has boosted morale, improved customer experience, raised productivity and delivered a £2.3 million return on investment.

  • See how to make homeworking a realty in your business and discover how LV= have made homeworking work for the business, its people and its customers. 
  • Understand how existing employees are selected and supported for homeworking
  • Hear how communication and engagement are achieved with a remote workforce
  • Learn about the initiatives that supported roll out and how homeworkers still feel part of the company culture.

A new homeworking scheme for existing colleagues has grown to include 147 people from the pilot scheme of just 39 volunteers. A host of practical initiatives were developed to support the full roll-out, with the aim to have up to 300 homeworkers by the end of 2016. Homeworkers are top performers, there is a marked difference in service and there is strong focus on communication within the team. The customer journey is nearly 10% shorter with homeworkers, they make 33% fewer transfers and are four times more likely to fulfil overtime requests. Recruitment is via a special assessment centre to test suitability and Homeworkers need to provide a suitable working environment at home. Above all, the chance to work at home is highly prized and 97% of homeworkers rated their happiness in role as a 10 out of 10.

Site Visit Agenda, 16th September, Croydon

09:30 Presentation: Project overview and introduction
Site tour
Meeting the support teams - Groups in rotation 30 mins per group – including BREAK
1 – Planning
2 – CIO & Project Mgt
3 – Training & HR
Meeting with Senior Leadership Team
Groups in rotation 40 mins per group – including BREAK
1 - Focus group with Homeworking staff on how the change has affected them
2 - Focus group with Team Leaders on how they managed & helped support Homeworking
3 – Overview of communication and engagement
Final Q&A
Networking discussion
Next steps

To hear more about this Awards finalist at the conference or on a site visit please email or call 0333 123 5960.

Take a look at these articles, videos and links
2015 Innovation Awards Winners and Case Studies
2015 Innovation Awards Finalist shortlist
See the latest articles on Scheduling


2019 Innovation Award Winners

Anglian Water Insight
British Engineering Services
Capita Innovations
The Time and The Sunday Times
Innovation of the Year
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