Community Awards

Innovation Awards

2017 Finalists

Click below to read case studies for previous winners and finalists

  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Affinion International
  • Co-Operative Banking Group
  • Direct Line Group
  • EE
  • Geoban (Santander Group)
  • Ingeus
  • InterCall
  • NE Ambulance Service
  • RBS
  • Red Funnel Ferries
  • RSA
  • RS Components
  • Four Awards Programmes for Customer Contact Professionals


    Enter these awards to recognise your achievements

    Customer Contact Innovation Awards

    Contact centres have come a long way in the last ten or twenty years, but they don’t stand still. These awards recognise the successful initiatives that are making innovative centres great places to work and to contact. Great innovation transforms the experience of customers or employees and changes the way we work within the wider organisation or community. 

    Community Awards

    Each Professional Forum holds an annual conference dedicated to the needs of their community and an awards programme to recognise individual specialists and teams. The winners of the new awards (or their managers and colleagues) will share their story at the conference, together with other inspiring keynotes and workshops, making these conferences a vital part of the annual calendar of learning and best practice.





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    2016 Innovation Award Winners

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