2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

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Published on 13 June 2025

2025 Awards Case Study: Workforce planning to support people and performance

You’ve probably dealt with NHS Business Services Authority (NHSBSA) if you’ve picked up a prescription, joined an NHS pension scheme, or asked for NHS financial help. They handle more than a billion prescription items every year. They also manage billions in NHS payments and deal with millions of customer contacts. But behind these big numbers are real people working hard to keep everything running smoothly. And like any organisation, they face challenges.