When Simone and Sarah from The AA Scheduling Team set out to make changes, they weren’t looking for small tweaks. They knew something had to shift in a big way. The old ways of working were not working anymore. Processes were out of sync, scheduling methods were old, and staff had little input on decisions that impacted thousands. But change is never easy, especially when it challenges long-held beliefs about how things should be done.

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Best Practice Showcase Session

Awards Submission