2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

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Published on 13 June 2025

2025 Awards Case Study: Making WFM work for everyone

Newcastle Building Society had a problem. Their workforce planning wasn’t keeping up with the reality of their day-to-day operations. Forecasting relied on monthly client projections and the savings market was constantly changing. Team leaders struggled with manual tasks, and frontline colleagues felt let down. They knew things could be better—but change on this scale is never simple.