2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.


Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

Gold Sponsor
2025 Awards Case Study: Automation improves onboarding and efficiency

Published on 24 June 2025

2025 Awards Case Study: Automation improves onboarding and efficiency

When Cheryl Whitfield began exploring how automation could help HGS’s contact centre, she wasn’t after flashy tech solutions. Her focus was simple: help people do their jobs better. Cheryl, as part of her Business Insight role, builds chatbots to solve real challenges. Her work makes life easier for agents and managers and benefits were evident across the whole campaign.

Read more

Comments (0)Number of views (3267)
Print
SilverPlus Sponsor
Silver Sponsors