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If you would like a job posted please contact us below with full details and a suitable logo - don't forget contact information for applicants to apply and relevant close date for the role.

"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 11 March 2026

BPG26: Planning Metrics

Across our members, the most commonly used planning target is the percentage of calls or chats answered or abandoned. We have grouped answer rates and abandon rates together because they are essentially the same measure viewed from different perspectives. From this point on, we will refer to abandonment, but the same points apply equally to answer rates.

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The Forum – Jobs

e: jobs@theforum.social

t: 0333 123 5960

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Dave Vernon - Director

e: dave.vernon@theforum.social

t: 07956 497 800