Join us as we launch our 2025 Best Practice Programme and year-long calendar of events. Our best practice programme has been designed around you, with a mixture of activities and engagement touch-points, which are guaranteed to help you to do something different.
 
25 years ago The Forum was formed to support contact centre professionals who were looking for validation, direction and a community of likeminded people. 25 years later we have established a vibrant community of best practice who are energised to learn, share and innovate. 25 years from now we want to remain a constant support system which evolves and disrupts thinking to keep raising standards.
 
We invite you to help shape your year ahead, shape your personal and professional growth and shape best practice as we continue to raise standards in 2025.
 
Join us for another year of improving, growing as a person and a professional, and to feel the value of the community.