Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 11 March 2026

BPG26: Employee Metrics

Next, we turn to employee metrics. Vince Lombardi, one of the most successful American football coaches of all time, once said, “Happy employees lead to happy customers, which in turn leads to a successful business.” This captures the importance of employee metrics clearly. A good employee experience is the foundation of a sustainable operation, and these measures help us understand whether that foundation is strong.