Learn how to act like the professional you are and develop key influencing and communication skills, with the confidence to move you from job to career.
Published on 21 March 2024
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
Operational readiness: managing volatility on Page 9.
You can download a copy of the 2024 Best Practice here.
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Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
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