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2024 Improvement & Quality Awards: ACCA Quality Team

Published on 11 April 2024

2024 Improvement & Quality Awards: ACCA Quality Team

2024 Improvement & Quality Awards

The ACCA Quality Team have transformed quality for their teams both domestically and internationally. By adopting a nuanced grading system and decentralised management, they tackled operational and cultural differences head-on. They not only harnessed technology for enhanced data analysis but also improved operational efficiency and integration across geographical locations. The outcome was a marked improvement in customer experience, demonstrating adaptability and innovation in educational quality assurance amidst modern challenges, with a strong emphasis on teamwork.
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