Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 19 September 2023

Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Watch at your own pace

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

From surviving to thriving – getting agent wellbeing right in a home working environment
Transforming the role of team leaders and creating new support departments
How to move everyone to home working in 3 days
Realising they had an absenteeism black hole and how they resolved it