2025 Best Practice Guide
Raising Standards

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Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

2025 Awards Case Study: Simplifying processes to deliver faster outcomes

Published on 25 June 2025

2025 Awards Case Study: Simplifying processes to deliver faster outcomes

When Jordan McMeeken joined FSCS as an Operational Planning Analyst in September 2023, he didn’t set out to reinvent the wheel. His focus was simple: make things easier and faster for both customers and colleagues. Jordan has made a big difference by streamlining processes and using smarter tools. This saves time, reduces backlogs, and helps customers get their decisions faster.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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