Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Published on 19 June 2025

2025 Awards Case Study: Enabling a seamless CRM transformation

Rolling out a new system across an entire company is no small feat, especially when it hasn’t been done in 20 years. But that’s exactly what the Loop Dynamics Training Team at Yorkshire Water took on. Their challenge? Introducing Microsoft Dynamics CRM to more than 500 people while keeping everyday operations running smoothly.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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