2025 Best Practice Guide
Raising Standards

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Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

2025 Awards Case Study: Creating real change, one step at a time

Published on 25 June 2025

2025 Awards Case Study: Creating real change, one step at a time

Matt De Graw isn’t the kind of leader who chases recognition. He’s the kind who focuses on his team, on solving problems, and on making things better—one step at a time. Over the past two years, his work at eBay has turned what was once an overlooked area into a key part of the business. And he’s done it not by shouting about change, but by quietly making it happen.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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